Privacy Policy
1. Description
Acceptance of findcel.com's privacy policy (hereinafter 'Privacy Policy') is a necessary condition for using our service findcel.com (hereinafter 'Service').
This Privacy Policy governs the collection, processing, and use of your personal and non-personal information as a user of the Service based on the current data provided above.
findcel.com does not sell your personal data to third parties and will always seek your consent before using your data for any purpose other than that described in this Privacy Policy.
To this end, technical and organizational measures are taken to prevent the loss, misuse, alteration, unauthorized access, and theft of the provided personal data. Always in accordance with the state of the art, the nature of the data, and the risks to which they are exposed.
2. Collected Information
To use the service, the user must create a profile when requesting findcel.com from a mobile device.
The information (personal or non-personal) collected by the service will vary depending on it.
Personal and non-personal information collected by the service reaches us in three ways: 1) automatically collected information 2) information voluntarily provided by you, and 3) information provided by third parties.
2.1. Automatically collected information
This information includes:
- Information collected using cookies or similar mechanisms on your device, always with your consent. For more information, see our Cookie Policy.
- The IP address from which the connection is made, the type of device used and its characteristics, the version of the operating system, browser type, language, date, country, time of request, URL referral, or the mobile network used (among others).
- Service usage data and any errors identified during use.
- Data about your physical location via various technologies: GPS signals sent by a mobile device, or information about nearby Wi-Fi access points or mobile phone antennas. In any case, this data is always collected in accordance with the privacy settings of your device.
- findcel.com also uses Google Analytics, an analytics service provided by Google Inc. headquartered in the United States at 1600 Amphitheatre Parkway, Mountain View, California 94043. To provide these services, cookies are used, which collect information including the user's IP address, which Google will transmit, process, and store in accordance with the terms set forth on the website www.google.com. This includes the possible disclosure of this information to third parties due to legal requirements or where such third parties process information on behalf of Google.
- In any case, you can disable Google Analytics cookies. Link.
2.2. Information voluntarily provided by you
This information includes:
- Information requested by findcel.com when creating your user profile on the service, with at least the information marked with an asterisk in certain fields required: email address, phone number, first and last name, and payment information.
- You must also add the mobile phone number you wish to track. You agree that you have obtained legally and with the prior consent of the owner the number you wish to track.
- The user is responsible for protecting the password. In this sense, the user accepts all damages that may arise from its improper use or disclosure to third parties.
- The information, whether personal or non-personal, that may be contained in messages sent through the service's contact channels or feedback, such as your name, surname, or email address.
- The email address you provide when subscribing to the newsletter. If you use a third party's email address, you confirm that you have their consent.
2.3. Information Provided by Third Parties
This information includes:
- Information provided by payment systems or credit card processors, such as the time of purchase or its value.
- Information provided by courier companies, such as delivery time, location, and date.
2.4. The third party agreeing to tracking will transfer automated information to your device, as specified in section 2.1, your phone number, and your specific geographical location for the duration for which you have agreed to its disclosure.
Tracking will never exceed the specific moment it was accepted.
The third party not agreeing to tracking must transfer automated information about your device to findcel.com, as specified in section 2.1, your phone number, and the name associated with it.
You can exercise your rights to access, rectify, erase, and object to your personal data at any time by sending an email to support@findcel-helpcenter.com or writing to Plaza Barcelona, 11, Sant Cugat del Vallès, Barcelona, Spain.
In both cases, please identify yourself with your first and last name and provide a copy of your ID.
Here you will find various templates to exercise these rights.
3. Rights and Purposes
We inform you that filling out forms is voluntary. However, if you do not fill in mandatory fields (marked with an asterisk), it may not be possible to use the service or its usage may be restricted.
The personal data provided by you will be incorporated and processed in files owned by PROTEUS ADVANCE S.L. in order to fulfill your requests, provide the requested service, and inform you about matters related to the company's activity and its services.
You can exercise your rights to access, rectify, erase, and object to your personal data at any time by sending an email to: support@findcel-helpcenter.com or writing to the following address: Plaza Barcelona, 11, Sant Cugat del Vallès, Barcelona, Spain.
In both cases, please identify yourself with your first and last name and provide a copy of your ID.
Here you will find various templates to exercise these rights.
findcel.com is committed to complying with the confidentiality of the data collected in the file system, its use according to its purpose, fulfilling the retention obligation, and taking the necessary measures to prevent changes, loss, unauthorized processing, or unauthorized access to the data in accordance with applicable regulations.
4. Age
Regarding the use of the service, you declare that you are of legal age and have the legal capacity to be bound by this agreement and to use the website in accordance with its terms and conditions, which you fully understand and acknowledge. You declare that all information provided to use the service is true, complete, and accurate.
5. Use of Data
findcel.com will use the collected data for the following purposes:
- Administration, provision, and updating of the service.
- Conducting requested tracking, provided the recipient has consented.
- Responding to inquiries you may have.
- Processing payments made by you.
- Sending emails to you if you have permitted or as per applicable regulations, our informational newsletter and/or offers from our business partners.
You can unsubscribe from this email via your user account or contact us at suporte@findcel-helpcenter.com. However, you cannot unsubscribe from certain correspondences from us, such as messages regarding the security of your data or the terms of service of the service.
- Planning and developing business activities of the service, such as advertising, directly or through third parties.
- Ensuring the security of the service, investigating illegal activities, complying with our terms of service, and cooperating with national law enforcement authorities and security agencies for the purposes of their investigations.
Similarly, findcel.com may share users' personal and non-personal information in the form of aggregated and anonymous data with third parties. It may also share statistics and demographic information about users and their use of the service with third parties. However, none of this allows these third parties to personally identify you.
6. Delete Account
You can delete your account by requesting it at support@findcel-helpcenter.com. If you choose to delete your account, all your data, including backups, will be deleted within a maximum of 7 days.
7. Data Sharing with Third Parties
Under certain circumstances, findcel.com may share, use, or retain some of the collected personal data with third parties:
Under certain circumstances, findcel.com may share, use, or retain some of the collected personal data with third parties:
For the provision of the service:
Service providers who perform functions on our behalf, such as processing credit card payments, process tracking, web hosting, business analysis, customer service, or marketing. These service providers may access and have the necessary information to perform their functions but are not authorized to share or use this information for any other purpose.
Cooperation with relevant authorities:
If we believe it is reasonably necessary to comply with any law, legal process, or interest anywhere in the world. In any case, we will only provide the strictly necessary information.
If we believe this action is appropriate to fulfill the terms of findcel.com.
If necessary to identify or prevent fraud or security issues of findcel.com, its providers, and users.
8. Security Measures
findcel.com takes all necessary technical and organizational measures to protect the security and integrity of the collected personal and non-personal information. This includes protection against unauthorized access, alteration, loss, or accidental destruction.
The data you transmit through the service is protected by online security techniques such as the SSL protocol. Similarly, the information provided and stored by findcel.com in databases is protected by security systems that prevent unauthorized access by third parties.
findcel.com strives to have the latest systems for the effectiveness of these security mechanisms. Additionally, findcel.com stores personal and non-personal information for the time allowed and required by law. Information that is not needed is regularly deleted.
However, findcel.com cannot guarantee the absolute security of the collected information, so you should always cooperate and use common sense when sharing information.
9. Changes to the Privacy Policy
In the future, we may update this Privacy Policy.
We will inform you of any changes by sending a notification to the provided email address and/or placing a notice in a visible location on our website.
10. Contact
If you have any questions about this Privacy Policy, please contact us at:
Email: suporte@findcel-helpcenter.com
Address: Av. Via Augusta, 15, Sant Cugat del Valles, 08172, Barcelona, Spain.
